Free repair service on every handmade piece

Because handmade deserves to last a lifetime

A handmade piece resting on a soft cloth

Care guide

Keep it beautiful

Handmade jewellery ages gracefully with a little care. A few simple habits keep your piece looking new — and let it become part of your story.

Wear it last After perfume and lotion
Keep away from water No showers or swimming
Store it dry In the pouch provided
Free repairs For life, on every piece

The golden rules

Do's & Don'ts

Do

  • Put jewellery on last — after you've applied perfume, lotion and hair products.
  • Take it off first — before showers, swimming, dishes or the gym.
  • Wipe gently after wearing with a soft, dry cloth.
  • Store in the pouch we sent — away from sunlight and humidity.
  • Keep pieces separate so they don't scratch each other.
  • Clean gently — a dry cloth is usually all it needs.

Don't

  • Don't wear it in water — chlorine, salt and soap dull the finish.
  • Don't spray perfume on it — alcohol breaks down metal and clay over time.
  • Don't use jewellery cleaners — most are too harsh for handmade pieces.
  • Don't leave it in humid places — bathrooms are the enemy.
  • Don't sleep in it — clasps bend, threads fray, beads loosen.
  • Don't pull or bend — the metal is delicate by design.

A guide by material

Caring for Each Piece

Brass jewellery detail

Brass & copper

Natural metals that develop a soft patina over time. Some people love the aged look — others prefer the shine.

Polish with a dry, soft cloth to restore shine
Silver jewellery detail

Sterling silver

Silver tarnishes naturally with air and humidity. It's not damage — it's chemistry — and it's easy to reverse.

Store in an airtight pouch to slow tarnishing
Hand-painted clay jewellery

Hand-painted clay

Each petal is painted and sealed by hand. It's light as paper but should be treated gently — no drops, no pulling.

Keep away from water and sharp objects
Freshwater pearl jewellery

Freshwater pearls

Pearls are porous and absorb whatever they touch. They love being worn — the oils in your skin keep them lustrous.

Wipe with a soft cloth after every wear
Woven thread jewellery

Thread & woven

Hand-woven cotton and silk — beautiful and surprisingly durable, but they don't like being soaked or pulled.

Keep dry; spot-clean only with a damp cloth
Glass bead jewellery

Glass beads

The colour is permanent — glass doesn't fade or tarnish. Just be careful not to drop them on hard surfaces.

Check the thread between beads for wear

When it needs a refresh

How to Clean, Gently

  1. 01

    Use a dry cloth first

    Most days, a soft, dry cloth is all it needs. Wipe gently — never scrub.

  2. 02

    Warm water, if needed

    For metal pieces, use a barely damp cloth with lukewarm water. No soap, no soaking.

  3. 03

    Dry fully

    Pat dry immediately. Moisture left in crevices is what causes tarnishing.

  4. 04

    Store it away

    Return the piece to its pouch — away from sunlight, heat and humidity.

Where it lives between wears

Storing Your Piece

Jewellery stored in a soft pouch on a dresser

A good home matters

Store it well, keep it well

Humidity, sunlight and clutter are the three biggest enemies of handmade jewellery. A simple pouch and a drawer are all you need.

  • Keep each piece in its own pouch or compartment
  • Store away from windows and radiators
  • Never store in the bathroom — humidity damages metal and thread
  • Hang necklaces to prevent tangling and knotting
  • Use anti-tarnish strips for silver in long-term storage

Our promise to you

Free lifetime repairs

If your piece ever comes loose, snaps or loses a bead, message us. We'll repair it — usually free of charge — because handmade should last a lifetime.

1

Message us with a photo

Tell us what happened and send a clear photo. No explanation too small.

2

Send it back

We'll share the studio address and cover the return shipping for defects.

3

We fix it and send it home

Usually within 3–5 working days. You'll get a note when it's on its way back.

Quick answers

Common Care Questions

See all FAQs

My brass piece has changed colour — is it damaged?

No — it's natural patina. Brass and copper react to air and skin oils, developing a warm, aged tone. A gentle polish with a dry cloth brings the shine back if you prefer it.

Can I wear my piece in the shower?

We don't recommend it. Water and soap dull the finish over time, and moisture trapped in crevices causes tarnishing. Best to take it off first.

What should I do if a bead comes loose?

Don't pull at it. Message us with a photo and we'll repair it for free. If a bead is missing, we'll do our best to match it from the same batch.

How do I clean a clay or painted piece?

Wipe gently with a dry, soft cloth. Never use water, soap or cleanser on painted pieces — they can strip the seal.

Can I use a silver polishing cloth?

Yes — silver polishing cloths are fine for sterling silver and brass. Avoid polishing cloths on pearls, painted clay or thread pieces.

What if I've lost the original pouch?

A soft cloth bag or a small jewellery box works just as well. The important thing is keeping the piece dry and separate from other jewellery.

Need a repair or advice?

We repair every piece we make, free of charge. Message us with a photo and we'll take it from there.

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