Frequently asked questions

Add a piece to your bag, then go to checkout. Fill in your shipping details and choose a payment method — that's it. You'll get a confirmation email with your order number as soon as it goes through.

If your order hasn't entered production yet, we can usually change it. Email us at hello@khadizadreams.com with your order number as soon as possible — the earlier, the better.

Once a piece is being made by hand, changes may not be possible, but we'll always try to help.

Yes — if the order hasn't been dispatched. Message us with your order number and we'll cancel and refund it.

Once a parcel is with the courier, see Returns for how to send it back.

Your order number is in the confirmation email we send the moment you check out. It looks like #KD-YYMM-XXXX.

If you can't find it, check your spam folder, or email us and we'll look it up.

No — you can check out as a guest. But if you create an account, you'll be able to track orders, save addresses and keep a wishlist in one place.

No minimum. You can order a single pair of earrings — we'll make it with the same care as a full set.

Every piece is made by hand to order — please allow 2–4 working days before dispatch. After that:

• Inside Dhaka — 1–2 days after dispatch
• Outside Dhaka — 3–6 days after dispatch
• International — 7–14 days depending on the country

Yes — free delivery inside Dhaka on orders over ৳ 2,000. Below that, standard delivery is ৳ 80.

Outside Dhaka and express delivery are charged at the rate shown at checkout.

We ship to selected countries across South Asia, the Gulf, the UK and the US. Costs and timelines vary, so please get in touch before ordering so we can confirm details.

You'll get an SMS with a tracking number on the day your parcel is dispatched. You can also check the status anytime on our Track Order page.

Every order is wrapped in a reusable cotton pouch with a hand-written note available on request. No plastic, no waste — just your piece, ready to gift or to keep.

Message us right away with the corrected address and your order number. If the parcel hasn't been dispatched yet, we can usually update it. If it has, we'll work with the courier to redirect it where possible.

We accept exchanges within 7 days of delivery on unworn pieces, in their original packaging. Because everything is made by hand, we don't offer cash refunds for change of mind — but we'll happily exchange or issue store credit.

Please email us a photo within 48 hours of delivery. We'll repair or replace the piece at no cost to you — no questions, no fuss.

If the return is due to damage or an error on our side, we cover return shipping. For change-of-mind exchanges, the customer covers the return postage.

Yes — within 7 days, as long as the original piece is unworn and in its original packaging. Any price difference is settled at the time of exchange.

For hygiene reasons, pierced earrings can't be returned once worn — unless the piece arrived damaged or defective, in which case we'll replace it.

Depending on the piece, we work with:

• Hand-painted polymer clay
• Recycled brass and copper
• Sterling silver
• Freshwater pearls and natural stones
• Glass beads, cotton and silk thread

Full materials are listed on each product page.

Yes — all earring hooks and posts are nickel-free and hypoallergenic. If you have very reactive skin, message us before ordering and we can suggest the gentlest options.

A few simple rules keep handmade jewellery beautiful for years:

• Put jewellery on last — after perfume and lotion
• Avoid water, sweat and humidity where possible
• Wipe gently with a soft dry cloth after wearing
• Store in the pouch provided, away from sunlight

See our full Jewellery Care guide for more.

With proper care, brass and silver pieces will keep their finish for years. Over time, natural metals develop a soft patina — this is normal and can be polished away with a soft cloth if you prefer the original shine.

Because every piece is made by hand, small variations in colour, shape and finish are normal — and they're exactly what makes each one yours. No two pieces are identical, even within the same design.

Absolutely — custom orders are one of our favourite things to work on. Message us with an idea, a reference photo, or even just a colour you love, and we'll design something with you.

Depending on complexity, custom pieces usually take 7–14 working days. We'll give you a firm timeline when we confirm the design.

Not always. If it's a variation of an existing piece (different colour, length or finish), the price usually stays the same. Fully bespoke designs are quoted based on materials and time.

Yes — see our Necklaces collection for the Personalised Name Pendant. It fits up to 8 letters, hand-stamped one by one.

For longer names or different scripts, message us first.

We accept:

• bKash
• Nagad
• Credit and debit cards (Visa, Mastercard, Amex)
• Cash on delivery (inside Dhaka only, + ৳ 30 handling)

Yes — all transactions are encrypted and processed through secure gateways. We never see or store your card details.

Your card is only charged after your order is confirmed by our team — not the moment you submit the form. If there's an issue, we'll reach out before charging anything.

Yes, inside Dhaka only. A flat ৳ 30 handling fee applies to COD orders. For outside Dhaka, please pay in advance via bKash, Nagad or card.